Prerequisites

Hardware Requirements

RDS-Remote Support is compatible with 32-bit and 64-bit architectures.

Operating System

The RDS-Remote Support connection client is compatible with Microsoft Windows version 7, Service Pack 1 (build 6.1.7601) or Windows 2008 R2, Service Pack 1 (build 6.1.7601) or higher.

Software Requirements

RDS-Remote Support relies on .NET Framework runtime 4.5.2 or higher to run.

Network Requirements

RDS-Remote Support requires an Internet connection.

Depending on the location of the agent and remote computers, and to ensure the best performance, multiple relay servers may be contacted by the Remote Support program. For networks with restrictive network policies, please allow outgoing connections to domain name *.rds-remotesupport.com from the agent and the remote computer.