The 15 day free trial of Remote Support starts when the first outbound connection is initiated.
Once the trial period has ended, a subscription to RDS-Remote Support is required to take control of a remote session.
A subscription provides the capability for licensed agents to take control of a remote Windows session. For example, if your support team has 20 members but only 15 agents are staffed each day, then a subscription for 15 agents is required. All 20 agents are able to have registered accounts, but only 15 may be active simultaneously.
Sharing your screen with Remote Support does not require a subscription. Your clients to seek help from your customer support team without registering or subscribing.
A subscription for Remote Support can be purchased directly from the home screen of the software, by simply clicking on the 'Buy Now' button on the bottome right.
Your subscription key will be sent to the email address provided during the purchase. A valid subscription key looks like follows: "S-0123-ABCD-4567-EFGH".
Please visit RDS-Remote Support Pricing website for pricing information.
To activate your subscription, run RDS-Remote Support program on an agent computer and then click on the License menu to navigate to the licensing tab.
The License tab is the place where agents can:
There, enter your subscription key and click on Activate Key button. Following the activation, the license status will be updated:
The license status is refreshed following each activation and every time RDS-Remote Support program starts.
To manage your subscription, connect to our Licensing Portal and enter your Email Address and your Order Number to connect.
Please do not hesitate to contact us if you need any assistance using Remote Support or purchasing Remote Support Licenses.