RDS-Remote Support On-line User Guide

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Product Overview

What is RDS-Remote Support?

RDS-Remote Support enables screen sharing and remote control for your support team so they can provide instant remote assistance to your teams or clients anywhere. With Remote Support, agents and maintenance teams can provide instant attended or unattended access to remote Windows PCs. RDS-Remote Support is a solution for IT professionals to deliver internal maintenance and for customer support teams to assist remote clients.

How does it work?

RDS-Remote Support overview

Security and Servers

RDS-Remote Support enables Windows Desktop Session Sharing. It uses end-to-end encrypted connections for both support agents and end-users. Connections are facilitated by the RDS-Remote Support relay servers and require no installation for agents or end-users.

RDS-Remote Support relay servers are distributed all around the globe to ensure the better performance and experience. Relay servers are maintened directly by the developement team.

Every Remote Support connection is secured using modern TLS encryption.

With this protocol in place on RDS-Remote Support, you can make session sharing with Remote Support with peace of mind.

Two Access Modes Available

Two access modes are available:

  • "Remote Control" allows you to take control of the remote session using your mouse and keyboard, while displaying the screen of the distant session.
  • "Command Line" allows you to display a command prompt in the context of the remote session.*

* "Command Line" mode is only available if the remote computer has unattended access enabled.

Remote Control

Agent Remote Control

Command Line

Agent Command Line